To reach the hotel staff, please find the details for each department below:

Reception
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available
Dial 9 from your room

Reservation
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available

Events
Email: [email protected]
Phone: +39 06 4487 5898
Toll-Free #: Not available
SMS: Not available

Housekeeping
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available

Room service
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available

Laundry
Email: [email protected]
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Maintenance
Email: [email protected]
Phone: +39 06 448751
Toll-Free #: Not available
SMS: Not available

Definitely, Best Western Royal Santina Roma has a restaurant:

Restaurant The White :
• Italian, Fine Dining
• Indoor
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:30 to 14:30.
 • Dinner: from 19:00 to 22:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Wheelchair accessible.
• Lunch boxes are available upon request.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant The White menu
Restaurant The White drink list
Restaurant The White website

We do not offer shuttle services.

To submit your feedback, please send an email to: [email protected] with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Secure luggage storage is available for all our guests for free before check-in and after check-out.

- Daytime transfer from and to Fiumicino Airport(FCO): from 6:00 to 22:00 for up to 3 people, price: € 75 total for the transfer

- Night-time transfer from Fiumicino Airport(FCO): From 22:00 for up to 3 people, price: € 85 total for the transfer
Having booked transfers please get in touch with us to give us your flight details
For more info, click HERE.

All of our bathrooms are equipped with:
Hair dryer, towels, bathrobe, bedroom slippers, soap, shower gel, shampoo, hair conditioner, cotton swabs, magnifying mirror and bidet
Upon request:
• For free:
Toothbrush, toothpaste, shower cap, shaving kit and hairbrush
Not available:
Beach towels and pool towels

Our team speaks English, Italian and Spanish.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Parking services:
We do have parking.
Parking is available for guests and non-guests.
Parking cannot be booked in advance.

Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 30 EUR/day

Standard parking price for non-guests:
• Parking price for all vehicles: Free

Unfortunately we do not have a valet parking service.

Parking location and access:
The parking is open 24/7.
In-and-out privileges:
You can exit and enter anytime without extra charges.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.

Parking description:
The parking area is covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is equipped with CCTV cameras.

Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.

We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking rates:
30 EUR/day.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.

Street parking is not available.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: [email protected] with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: [email protected] with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: [email protected] with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

You are welcome to check in anytime after 14:00.

Guests who arrive early can use our facilities free of charge before check-in.
For more info, click HERE.

We offer our guests the opportunity to book activities and city tours. Reservations can be made directly at the Reception Desk.

Use the code HTL2131P5 to get 5% with here

For more info, click HERE.

Public transport options are:

Airports
• Rome Fiumicino (FCO), 31 km/19 mi, directions here
• Rome Ciampino (CIA), 15 km/9 mi, directions here

Train stations
• Roma Termini , 0.2 km/0.1 mi, directions here

Others
• Piazza del Colosseo, 4 km/2 mi, directions here
• Basilique Sainte - Marie Maggiore, 2 km/0.9 mi, directions here
• Palazzo delle Esposizioni, 3 km/2 mi, directions here
• Vatican city, 9 km/5 mi, directions here

The Hotel’s Conference Centre features four modern meeting rooms, totaling 225 square meters, and can accommodate up to 200 people. All the meeting rooms are located on level –1 of the hotel, are equipped with advanced technology and a LED wall, and are ideal for both in-person and hybrid events. Banqueting services are provided by the exclusive “The White” restaurant & lounge bar.
•For more info about our meeting rooms layout, click HERE.
• For the brochure, click on this LINK.
• For more info, click HERE.

Small have a shower.
Triple Comfort have a shower and bathtub.
Double Comfort have a shower and bathtub.
Twin Comfort have a shower.
Deluxe have a shower and bathtub.
Junior Suite have a shower and bathtub.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: [email protected] with the following information:
 • Full name
 • Check-in date
 • Request
 • Reservation or accommodation number
 • Phone number
 • Email address

To reserve a private transfer, please send an email to: [email protected] with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage

We offer laundry services :

• Items given before 10:00 are returned the same day before 22:00.

Price List:
• Pyjamas: Pressing 6 EUR
• Shirt:
Laundry 6 EUR
• Skirt (long):
Laundry 7 EUR
• Skirt (pleated):
Laundry 7 EUR
• Skirt (short):
Laundry 7 EUR
• Swimsuit: Pressing 5 EUR
• Tie:
Laundry 3 EUR
• Jacket: Pressing 7 EUR
• Trousers: Pressing 7 EUR

Self-service laundry is not available.
The closest self-service laundry is:
• Lavanderia Self Service, Via Magenta, 47, 00185 Roma, RM, Italia
• Phone: +39 349 090 2233

The distance is 0.3 km from the property
Directions

Our hotel is part of Best Western Premier.
- Star rating: 4 stars.
- Service category: Upscale.
More info here