{"id":8389,"date":"2025-11-12T12:20:37","date_gmt":"2025-11-12T11:20:37","guid":{"rendered":"https:\/\/www.hotelroyalsantina.com\/?page_id=8389"},"modified":"2025-11-14T10:01:07","modified_gmt":"2025-11-14T09:01:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelroyalsantina.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8389\" class=\"elementor elementor-8389 elementor-8388\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8085f09 e-con-full e-flex e-con e-parent\" data-id=\"8085f09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:4238,&quot;url&quot;:&quot;https:\\\/\\\/www.hotelroyalsantina.com\\\/wp-content\\\/uploads\\\/sites\\\/50\\\/2024\\\/09\\\/Camera-junior-suite-5.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-cb610fb e-flex e-con-boxed e-con e-child\" data-id=\"cb610fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1c517 elementor-widget elementor-widget-button\" data-id=\"5f1c517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/book.bestwestern.it\/selectrooms.aspx?propid=98296&#038;lang=EN&#038;sob=A128&#038;as=true\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d68151 elementor-widget elementor-widget-button\" data-id=\"9d68151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.hotelroyalsantina.com\/en\/offers\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Special Offers<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6205ee3 elementor-widget elementor-widget-button\" data-id=\"6205ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.hotelroyalsantina.com\/en\/meeting\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Meeting<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7752c5c e-flex e-con-boxed e-con e-parent\" data-id=\"7752c5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20917c2 e-flex e-con-boxed e-con e-parent\" data-id=\"20917c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fd5ff1 e-con-full e-flex e-con e-child\" data-id=\"7fd5ff1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d2649 elementor-widget elementor-widget-heading\" data-id=\"b7d2649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Official FAQ - BWP Hotel Royal Santina <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59744f7 e-con-full e-flex e-con e-child\" data-id=\"59744f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb724d elementor-widget elementor-widget-shortcode\" data-id=\"cdb724d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script src=\"https:\/\/snippets.quicktext.im\/static\/snippets.min.js\" data-license=\"9hwWs-SqXd\" data-lang=\"en\" data-top=\"20\"><\/script><div class=\"qseo-custom-accordion\" role=\"tablist\"><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-1\" class=\"qseo-tab-title\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-1\" aria-expanded=\"false\">How can I contact the Best Western Premier Royal Santina hotel?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-1\" class=\"qseo-tab-content\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-1\" style=\"display:none;\">To reach the hotel staff, please find the details for each department below:<br><br>            <strong>Reception<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+3906448751\">+3906448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br>Dial 9 from your room<br><br>            <strong>Reservation<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 448751\">+39 06 448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Events<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:arianna.gregori@rgrhotels.it\">arianna.gregori@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 4487 5898\">+39 06 4487 5898<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Housekeeping<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 448751\">+39 06 448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Maintenance<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 448751\">+39 06 448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Room service<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 448751\">+39 06 448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Restaurant<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+39 06 448751\">+39 06 448751<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Laundry<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:royalsantina@rgrhotels.it\">royalsantina@rgrhotels.it<\/a><br>Phone: Not available<br>Toll-Free #: Not available<br>SMS: Not available  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-2\" class=\"qseo-tab-title\" data-tab=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-2\" aria-expanded=\"false\">Is there a restaurant in Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-2\" class=\"qseo-tab-content\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-2\" style=\"display:none;\">Definitely, Best Western Royal Santina Roma has a restaurant:<br><br><strong>Restaurant The White :<\/strong><br>\u2022  Italian, Fine Dining<br>\u2022  Indoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   Lunch: from 12:30 to 14:30.<br>\u2002\u2022   Dinner:  from 19:00 to 22:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Wheelchair accessible.<br>\u2022  Lunch boxes are available upon request.<br>\u2022  Max capacity: 100 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant offers:<br>\u2002\u2022  Kids menu<br>\u2002\u2022  High chairs<br>\u2022  Dress code: <br>\u2022  Casual<br> \u2002\u2022  For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.<br> \u2002\u2022  For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.<br><a href=\"https:\/\/qt.im\/FYx\">Restaurant The White  menu<br>                <\/a><a href=\"https:\/\/qt.im\/FYy\">Restaurant The White  drink list<br>                <\/a><a href=\"https:\/\/qt.im\/FYz\">Restaurant The White  website<br>                <\/a>  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-3\" class=\"qseo-tab-title\" data-tab=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-3\" aria-expanded=\"false\">May we leave our luggage before check in, at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-3\" class=\"qseo-tab-content\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-3\" style=\"display:none;\">Secure luggage storage is available for all our guests for free before check-in and after check-out.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-4\" class=\"qseo-tab-title\" data-tab=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-4\" aria-expanded=\"false\">Does Best Western Premier Royal Santina hotel provide shuttle services to and from airports ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-4\" class=\"qseo-tab-content\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-4\" style=\"display:none;\">Our hotel does not offer a regular shuttle service, but we can arrange a private transfer to and from the airport upon request.<br>Daytime transfer (6:00  - 10:00 ): up to 3 people, 75 EUR  (payment directly to the driver).<br>Nighttime transfer (22:00 - 6:00 ): up to 3 people, 85EUR (payment directly to the driver).  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-5\" class=\"qseo-tab-title\" data-tab=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-5\" aria-expanded=\"false\">How can I provide feedback about my stay at the hotel Best Western Premier Royal Santina?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-5\" class=\"qseo-tab-content\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-5\" style=\"display:none;\">To submit your feedback, please send an email to: royalsantina@rgrhotels.it with the following information, we will get back to you as soon as possible: <br> \u2003\u2022  Reservation or accommodation number (if you have one)<br>\u2003\u2022  Request<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-6\" class=\"qseo-tab-title\" data-tab=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-6\" aria-expanded=\"false\">What time is the check in at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-6\" class=\"qseo-tab-content\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-6\" style=\"display:none;\">Standard check-in time is 14:00.<br>Early check-in is possible starting from 10:00, subject to availability and not guaranteed.<br>Early check-in fee: 45 EUR.<br>You may use the hotel\u2019s facilities free of charge before check-in (excluding any consumption).<br><br><br><br>For more info, click <a href=\"https:\/\/qt.im\/Jk7\">HERE<\/a>.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-7\" class=\"qseo-tab-title\" data-tab=\"7\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-7\" aria-expanded=\"false\">Does Best Western Premier Royal Santina hotel provide meeting rooms?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-7\" class=\"qseo-tab-content\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-7\" style=\"display:none;\">The Hotel\u2019s Conference Centre features four modern meeting rooms, totaling 225 square meters, and can accommodate up to 200 people. All the meeting rooms are located on level \u20131 of the hotel, are equipped with advanced technology and a LED wall, and are ideal for both in-person and hybrid events. Banqueting services are provided by the exclusive \u201cThe White\u201d restaurant &amp; lounge bar.<br> \u2022For more info about our meeting rooms layout, click <a href=\"https:\/\/qt.im\/2tWI\">HERE<\/a>.<br> \u2022 For the brochure, click on this <a href=\"https:\/\/qt.im\/2ohV\">LINK<\/a>.<br> \u2022 For more info, click <a href=\"https:\/\/qt.im\/N31\">HERE<\/a>.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-8\" class=\"qseo-tab-title\" data-tab=\"8\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-8\" aria-expanded=\"false\">Does hotel Best Western Premier Royal Santina offer private transfer to\/from airports or train stations?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-8\" class=\"qseo-tab-content\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-8\" style=\"display:none;\">- Daytime transfer from and to Fiumicino Airport(FCO): from 6:00 to 22:00 for up to 3  people, price: \u20ac 75 total for the transfer<br><br>- Night-time transfer from Fiumicino Airport(FCO): From 22:00 for up to 3 people, price: \u20ac 85 total for the transfer<br>Having booked transfers please get in touch with us to give us your flight details<br>For more info, click <a href=\"https:\/\/qt.im\/Dmh\">HERE<\/a>.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-9\" class=\"qseo-tab-title\" data-tab=\"9\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-9\" aria-expanded=\"false\">Is there a parking at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-9\" class=\"qseo-tab-content\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-9\" style=\"display:none;\">The hotel is easily accessible by car and offers a partner parking facility located nearby. <br>The cost of the service is 30 EUR per day.<br>The parking area is suitable for small and medium-sized vehicles, and charging stations for electric cars are available. <br>The hotel is not located in a Limited Traffic Zone (ZTL).  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-10\" class=\"qseo-tab-title\" data-tab=\"10\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-10\" aria-expanded=\"false\">What is supplied in the bathrooms at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-10\" class=\"qseo-tab-content\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-10\" style=\"display:none;\"><strong>All of our bathrooms are equipped with: <\/strong><br>Hair dryer, towels, bathrobe, bedroom slippers, soap, shower gel, shampoo, hair conditioner, cotton swabs, magnifying mirror and bidet<br><strong>Upon request: <\/strong><br><strong>\u2022  For free:<\/strong><br>Toothbrush, toothpaste, shower cap, shaving kit and hairbrush<br><strong>Not available:<\/strong><br>Beach towels and pool towels  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-11\" class=\"qseo-tab-title\" data-tab=\"11\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-11\" aria-expanded=\"false\">Which language does the staff speak at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-11\" class=\"qseo-tab-content\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-11\" style=\"display:none;\">Our team speaks English, Italian and Spanish.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-12\" class=\"qseo-tab-title\" data-tab=\"12\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-12\" aria-expanded=\"false\">Does Best Western Premier Royal Santina hotel have special offers, gift boxes or vouchers?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-12\" class=\"qseo-tab-content\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-12\" style=\"display:none;\">Take advantage of our Black Friday offer: if you book by December 4th, you\u2019ll get a 20% discount plus breakfast included.<br><br>For more info, click <a href=\"https:\/\/qt.im\/2tHO\">HERE<\/a>.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-13\" class=\"qseo-tab-title\" data-tab=\"13\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-13\" aria-expanded=\"false\">How can I confirm my booking with the Best Western Premier Royal Santina hotel?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-13\" class=\"qseo-tab-content\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-13\" style=\"display:none;\"><strong>\u2022 If you have booked directly with the hotel:<\/strong><br>To confirm your reservation, please send an email to: royalsantina@rgrhotels.it with the following information:<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><strong><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<\/strong><br>You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-14\" class=\"qseo-tab-title\" data-tab=\"14\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-14\" aria-expanded=\"false\">How many rooms are there at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-14\" class=\"qseo-tab-content\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-14\" style=\"display:none;\">We have 118 rooms.<br><br>  <strong>Small <\/strong>: 32 rooms<br>\u2022 <strong>Surface<\/strong>: 16 to 16 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 2 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: 1 bedrooms, 1 bathrooms<br>\u2022 <strong>Equipment<\/strong>: 1 french size bed  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br><br>  <strong>Triple Comfort <\/strong>: 10 rooms<br>\u2022 <strong>Surface<\/strong>: 22 to 22 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 3 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: 1 bedrooms, 1 bathrooms<br>\u2022 <strong>Equipment<\/strong>: 1 king size bed and 1 single bed  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br><br>  <strong>Double Comfort <\/strong>: 55 rooms<br>\u2022 <strong>Surface<\/strong>: 22 to 22 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 2 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: 1 bedrooms, 1 bathrooms<br>\u2022 <strong>Equipment<\/strong>: 1 king size bed  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br><br>  <strong>Twin Comfort <\/strong>: 10 rooms<br>\u2022 <strong>Surface<\/strong>: 22 to 22 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 2 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: <br>\u2022 <strong>Equipment<\/strong>: 2 single beds  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br><br>  <strong>Deluxe <\/strong>: 9 rooms<br>\u2022 <strong>Surface<\/strong>: 24 to 24 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 3 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: 1 bedrooms, 1 bathrooms<br>\u2022 <strong>Equipment<\/strong>: 1 king size bed and 1 sofa bed  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br><br>  <strong>Junior Suite<\/strong>: 2 rooms<br>\u2022 <strong>Surface<\/strong>: 35 to 35 m\u00b2<br>\u2022 <strong>Max occupancy per room<\/strong>: 3 adults and 0 children<br>\u2022 <strong>Composition<\/strong>: 1 bedrooms, 1 bathrooms<br>\u2022 <strong>Equipment<\/strong>: 1 king size bed and 1 sofa bed  , TV, a\/c<br><br><strong>Smoking is permitted in some rooms<\/strong><br><strong>For more information, please click <a href=\"https:\/\/qt.im\/H3m\">here<\/a><\/strong><br>  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-15\" class=\"qseo-tab-title\" data-tab=\"15\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-15\" aria-expanded=\"false\">How can I modify my booking with the Best Western Premier Royal Santina hotel?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-15\" class=\"qseo-tab-content\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-15\" style=\"display:none;\"><strong>To modify your booking:<\/strong><br>\u2022 If you have booked directly with the hotel:<br>Please send an email to: royalsantina@rgrhotels.it with the following information:<br>Requested modification<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<br>Reservations made through any OTA must be managed directly with the OTA.<br>Follow the steps below:<br>1-Access your booking confirmation email and visit the OTA website or app.<br>2-Choose the option to modify the reservation.<br>Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.<br>The hotel is not able to make any exceptions to these policies.<br><br>If a modification fee applies, we will let you know before processing your request.<br><br><strong>To extend your stay:<\/strong><br>Please send an email to: royalsantina@rgrhotels.it with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Check-out date<br>Required check-in date<br>Required check out date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br><strong>To add guest(s) to your booking:<\/strong><br>Please send an email to: royalsantina@rgrhotels.it with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Full name<br>Number of guests<br>Guest's age<br>Number of baby cots<br>Number of rooms<br>Email address<br>Phone number<br><br>If a modification fee applies, we will let you know before processing your request.  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-16\" class=\"qseo-tab-title\" data-tab=\"16\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-16\" aria-expanded=\"false\">Is there a spa at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-16\" class=\"qseo-tab-content\" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-16\" style=\"display:none;\">Unfortunately, we don't have a spa. We can recommend you this one below:<br> Caschera SPA <br> Caschera SPA, Largo Giovanni Montemartini, Roma, It\u00e1lia <br> The distance is 0.1 km from the property  <br> <a href=\"https:\/\/www.google.com\/maps\/dir\/?api=1&amp;origin=Via+Marsala%2C+22%2C+00185+Roma+RM%2C+Italy&amp;destination=Largo+Giovanni+Montemartini%2C+20%2C+00185+Roma+RM%2C+Italy&amp;travelmode=walking&amp;hl=en-US\">Directions<\/a>  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-17\" class=\"qseo-tab-title\" data-tab=\"17\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-17\" aria-expanded=\"false\">Are there any gym facilities at Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-17\" class=\"qseo-tab-content\" data-tab=\"17\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-17\" style=\"display:none;\">Definitely, we have a gym.<br>- Location: 1st Floor<br>- Open every day: <br>07:00 - 22:00<br><br>- Minimum age 18 year(s)<br>- People under the age of 18 must always be accompanied by an adult<br><br>- No time limit<br>Access is free for hotel residents<br><br>- Pets are not allowed in this area<br><br>- Our gym is not open to outside visitors.<br><br>- The gym is equipped with:<br>\u2022 Cable pulley machine<br>\u2022 Mats<br>\u2022 Free weights<br>\u2022 Stationary bike<br>\u2022 Treadmill<br>\u2022 Dumbbell<br><br>- Facilities available at the gym:<br>\u2022 Towels<br>\u2022 Water<br>\u2022 TV<br><br>- More info <a href=\"https:\/\/qt.im\/wcc\">here<\/a>  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-18\" class=\"qseo-tab-title\" data-tab=\"18\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-18\" aria-expanded=\"false\">Can I book a table in the restaurant of the Best Western Premier Royal Santina hotel?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-18\" class=\"qseo-tab-content\" data-tab=\"18\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-18\" style=\"display:none;\"><strong>\u2022 The White :<\/strong><br>To make a restaurant reservation, please send an email to: royalsantina@rgrhotels.it with the following information: <br> \u2003\u2022  Restaurant name<br>\u2003\u2022  Date<br>\u2003\u2022  Time<br>\u2003\u2022  Number of guests<br>\u2003\u2022  Reservation\/ Booking number (if you have one)<br>\u2003\u2022  Phone number<br>\u2003\u2022  Email address<br>  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-19\" class=\"qseo-tab-title\" data-tab=\"19\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-19\" aria-expanded=\"false\">Can I make a private transfer reservation to\/from the Best Western Premier Royal Santina hotel?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-19\" class=\"qseo-tab-content\" data-tab=\"19\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-19\" style=\"display:none;\">To reserve a private transfer, please send an email to: royalsantina@rgrhotels.it with the following information:<br> \u2022  Phone number<br> \u2022  Email address<br> \u2022  Reservation number<br> \u2022  Flight\/Train number<br> \u2022  Airport\/Train station<br> \u2022  Date<br> \u2022  Number of guests<br> \u2022  Time<br> \u2022  Number of cases\/luggage  <\/div><\/div><div class=\"qseo-accordion-item\">  <div id=\"qseo-tab-title-20\" class=\"qseo-tab-title\" data-tab=\"20\" role=\"tab\" tabindex=\"0\" aria-controls=\"qseo-tab-content-20\" aria-expanded=\"false\">What are the activities at or close to Best Western Premier Royal Santina hotel ?      <span class=\"qseo-accordion-icon qseo-accordion-icon-left\">          <i class=\"qseo-accordion-icon-closed fas fa-plus\"><\/i>          <i class=\"qseo-accordion-icon-opened fas fa-minus\"><\/i>      <\/span>  <\/div>  <div id=\"qseo-tab-content-20\" class=\"qseo-tab-content\" data-tab=\"20\" role=\"tabpanel\" aria-labelledby=\"qseo-tab-title-20\" style=\"display:none;\">We offer our guests the opportunity to book activities and city tours. Reservations can be made directly at the Reception Desk.<br><br>Use the code HTL2131P5 to get 5% with <a href=\"https:\/\/qt.im\/ICM\">here<\/a><br><br>For more info, click <a href=\"https:\/\/qt.im\/ICL\">HERE<\/a>.  <\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Book now Special Offers Meeting Official FAQ &#8211; BWP Hotel Royal Santina<\/p>\n","protected":false},"author":1,"featured_media":4238,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8389","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Official FAQ - BWP Hotel Royal Santina<\/title>\n<meta name=\"description\" content=\"The Frequently Asked Questions (FAQ) of Hotel Royal Santina Rome \u2014 everything you need to know about the hotel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hotelroyalsantina.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Official FAQ - 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